Tel: 01303 259 834

Privacy and Data Protection Policy- GDPR

Introduction

This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users,Furthermore, the way Autorite Finishers Ltd processes, stores and protects user data and information will also be detailed within this policy.

The website

Autorite Finishers Ltd take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy

Personal information

Whilst using our website, or services, you may be required to provide personal information (name, address, email, vehicle details and phone numbers. We do not keep any payment details. We will use this information to administer our client database regarding vehicle repairs. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. Further, by providing telephone, fax and email details, you consent to Autorite Finishers Ltd contacting you using that method. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like it to be removed from our database, please contact us at admin@autorites.com

We will need to share details of your vehicle information with suppliers of parts and services for the repair of your vehicles. This is a requirement to ensure correct parts are supplied. We may need to disclose your personal data where we are required to comply with our legal obligations to our terms and conditions.

We may need to discloseyour information to protect our rights, property and safety which includes exchanging information with third party organisations for fraud protection and credit risk

Information collection and use

How do we collect information?

Autorite Finishers Ltd collects information in two possible ways:

  • a. When you directly give it to us (“Directly Provided Data”)

When you personally contact us for estimates and repairs to your vehicle either through our web site or in person.

  • b. When you have given permission through a third party(insurance company or agent) (“User Authorised Data”)
  • This will be through either your or a third party insurance company requiring Autorite Finishers Ltd to carry our estimates and repairs to your vehicle

    How long do we keep your data for?

    Autorite Finishers will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide warranty cover for your repairs.

    If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.

    Choosing how we use your data

    We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

    With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

    • You can verify the details you have submitted to Autorite Finishers Ltd by contacting us at admin@autorites.com
    • • . Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.
    • • You can also contact us by the same method to change, correct, or delete your personal information controlled by Autorite Finishers Ltd regarding your profile at any time.
    • • You can always feel free to update us on your details at any point
    • • You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us at admin@autorites.com.

    Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes.